Help & Support

• In case of any queries or issues, you can select the Help & Support option from the sidebar. We're here to help you quickly and efficiently.

  

• Click the FAQ link to read frequently asked questions and possibly find answers without creating a new ticket.

• Click the "Create Ticket" button when you need to submit a new support request.

  

• Create new ticket:

  • Need help with: This is the most important step. Select the main category that best describes your issue from the dropdown menu (e.g., Profile, Order, Billing, Email Accounts, or Other).
  • Select issue: Appears after selecting a category. Select appropriate sub-options available from the drop-down (like for Profile: Change login email, Change billing email, or Other).

  • Describe your issue in the text box, and clearly and concisely explain the problem you are facing. Include any steps you've already taken or error messages you received.

    

  • Company name: This field is pre-filled with your registered company name.
  • Add attachment if you have relevant files (like screenshots, CSV file), upload them. The maximum size is 20MB, and supported file types are listed below the attachment link.
  • Create ticket: Click this button once you have filled out all the necessary details and attached any files.
  • Cancel: Click this to close the dialog box and discard the ticket without submitting it.

  

• Use the tabs (ALL, NEW, OPEN, SOLVED) to filter the list and view tickets based on their current progress.
• Search tickets: Use this search bar to quickly find a specific ticket by keywords, subject, or number.